Many loyal T-Mobile customers will be receiving a letter or email regarding their grandfathered plans. That’s because the carrier is deciding to do some early Spring cleaning by removing customers from grandfathered plans that they have been on for years and giving subscribers the chance to either move into new plans or leave the carrier with no penalty charges. According to T-mobile the new rate plans will offer “similar or better features at a comparable price.” The transition will begin in November, but if you’d rather switch carriers, you’d better take advantage of this change immediately to do so without penalty fees until February 21st, 2014.
T-Mobile claims that “maintaining thousands of rate plans…creates unnecessary complexity,” when what it really does it gives existing customers peace of mind of being to stay with T-Mobile and get rates and plans that are in many cases better than what is offered today. Carriers never really do anything that is always best for the customer, but instead best for the company’s self-interest. We think T-Mobile might see a high churn rate in this move and many of those customers with older plans may look into increasing better options in the pre-paid market.
[spoiler]T-Mobile’s full statement:
Maintaining thousands of rate plans is the norm in the industry, but we think it creates unnecessary complexity. Simple is better, which is why we’re reducing the number of older plans in our systems. We’re giving customers on these plans the opportunity to choose a plan that best meets their needs. For the vast majority, their plan will provide similar or better features at a comparable price.[/spoiler]