After a flood of stories and our own report announced that Verizon Wireless planned to charge a $2 convenience fee for online and over-the-phone payments sparked a sea of outrage among consumers this past week, a statement appeared on the company’s website claiming that they have decided not to charge the fee- for now.
The initial plan was to charge customers a $2 convenience fee for paying their bill online or over-the-phone via automated bill pay or when speaking with a customer support representative. The company tried to claim that the fee was intended to cover support costs involved in allowing people to do this simple thing online, and was understandably met with a huge resistance considering the fact that most companies offer their “paperless billing” customers a discount based on the fact that it negates the need for postage, paper, ink, and envelopes. A Change.org petition was started, and it quickly received over 75,000 signatures. (Yes, one of those signatures was mine.)
At one point, the FCC said that they would be investigating the company, stating: “On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.” Whether this was the final nail in the coffin of the rapacious plan is unclear, but at least, for once, it appears that the “little guy” has won.