The above leaked photo of a Verizon Wireless memo shows the details of an impending new mandatory fee for credit/debit card payments made online and over the phone. Verizon Wireless has come out and confirmed that it will be adding the $2 “convenience fee” on the bills of customers who choose to pay their bill through the online website with a credit/debit card or those who choose to pay through their over the phone payment service.
Verizon has a list of other ways one can make payments to avoid those fees and they are all either going to take you out of your way or are intrusive. If you want to use a credit/debit card then you can go to a Verizon Wireless corporate store and pay with a sales associate and avoid the fee. Other can either pay with electronic check online or set up AutoPay. So that means you either let Verizon dip into your account each payment period without verifying your bill first or give them your routing and back account number for an electronic check payments. This seems a bit intrusive to us as we do not like handing that much information over to any company. Indeed, we are sure there are many users who use the AutoPay option, but we are sure there will also be many who are upset by this additional fee on an already comparatively expensive carrier.
Verizon Wireless seems to want to avoid credit/debit card fees and placing them on the customers. They should either get the government to start moving on these banks/credit card companies for all their new fees or chalk up any payment costs as the price of doing business. They already charge much more than most carriers for their service so why would they want to upset customers with yet another monthly cost. We are sure most users like the option of paying with a credit/debit card immediately as a one-time payment online. Stay tuned as this may turn out to be a change in contract terms and could allow unsatisfied customers to jump ship to another carrier and avoid those hefty early termination fees.
Here is a full list below of ways you can pay your bill and avoid the new fee that is effective January 15th, from Verizon Wireless:
-Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
-Electronic check via telephone. Fee waived.
-Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
-Online from the customer’s home-banking service provider website; fee does not apply.
-Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
-Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply.
-Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.