Apple has recently initiated a replacement program for “a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems.” The program will continue on for about a year, until July 23,2012 and can either be done over mail or at an Apple Authorized Service Provider. A quote from the Apple Support Page about the problem:
“Apple has determined that a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems, may fail under certain conditions. These systems were sold between May 2011 and July 2011.
Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.
Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 1TB Seagate hard drive, you can enter your serial number below to see if it’s part of this program.“
iMac owners from as far back as two years have been complaining about the hard drive problem. One user in the Apple Support Communities compared the noise from the hard drives to;
“your stomach rumbling – it really is most disconcerting and intrusive. I cannot imagine Apple designed such a wonderful piece of kit with such silent fans only for the HDD to obnoxiously announce it’s presence constantly.”
The quote was from a post back in 2009. On the same thread in June of 2011 someone made a similar comment;
“Last May I decided to get an iMac27 i7 over a mac pro, it arrived with a Seagate hard drive 1T. I have to say I wasn’t aware of the noise until early this year the noise was so obviously and extremely annoying, around March this year the general performance became very sluggish, even when only safari’s on, the computer freeze all the time, of course all associated with the hateful grumbling noise, oh, the ridiculous thing was when it’s on sleep, the noise didn’t stop at all, we could even hear it in the bedroom! (well, to be fair two rooms are pretty close).“
Those who believe they might fall under this problem can visit the Apple Support Page for additional information.