Apple Authorized Support Company Sues Customer for Complaint Online
An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel.
The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.
Dimitrios was now angry and demanded that his iMac be replaced pursuant to Article 540 of the Civil Code and section 5 of Act 2251. System Graph refused saying they were not the original retailer that he purchased the iMac from.
Dimitros has posted the entire story on a forum (Google Translated) and is now being sued by System Graph for 200,000 euros which is approximately $267,000 USD for slandering their good name. He has already gotten a large amount of support on both twitter and the forum.
What I don’t understand is what the company System Graph expects to get out of this suit. They will not be clearing their name by suing a customer, and what will Apple think if one of their Authorized Service Provider is suing an Apple customer. With the explosion of this news all over the web it will undoubtedly bring more attention to the company than they ever wanted.