Consumer Reports has just released its ratings for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 consumer report subscribers. Over 1/2 of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports iPhone users were less satisfied with AT&T than other users with different phones.
AT&T was ranked the lowest in overall value, voice, data, and support. US Cellular was on the top of the list with Verizon following in 2nd place. AT&T has responded to the consumer report with the following message:
“We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.”
So AT&T still thinks that they are the best carrier even presented with the data above. I hope that they do indeed take this consumer report seriously and address some of the issues stated above, mostly with their data plans and overall value.