iOS 4 Backup Issues today 6/21

Posted by Matt Jurek on Jun 21, 2010 in Apple, News, Tech | 50 comments

Well, iOS 4 was indeed released today, but many users are reporting being stuck at the backup stage on their device. So, if you have not started the install of iOS 4 yet, I would hold off and see if Apple has anything to say about this. It seems that the backup that the update performs before the update is crawling incredibly slow for some reason. Example below:

Update after 30mins:

Update after 1 hour, we made progress!

Update: it has finished installing, now restoring from backup

Update: oh look an estimated time

Update: almost done!

Update: Well it finished and took about 3 hours, but its a iPhone 3G so I dont get to see multitasking till I get my iPhone 4 on Thursday. Stay tuned on Thursday because I will be live from the Apple Store.

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http://twitter.com/johnwilliams713 John Williams

I’m getting the same thing.
Sanitys

Yeah mine is still stuck and my laptop fans are at 100%, don't think that is related though.
Jusder

It's been over an hour now and it is MAYBE 10 percent done…
Sanitys

Some people on twitter are reporting 35 minute update times, maybe some are longer.
James

Yep, Im stuck too on iPod Touch. I have absolutely zero progress after an hour though…
http://www.dr-leech.com.ar/ Leech

Lol it's amazing, I'm also waiting like 1 hr and not even finished.
Misc

Just out of interest, are you using a mac or a PC? I was updating using a PC and the backup was taking aaaaaaages. Cancelled it, moved the IPSW file to a mac and it flew through the install. Bizarre !!
Sanitys

I am updating on my Macbook Pro
Sanitys

I guess iOS 4 is a major update, but it still shouldn't take this long to back up.
Morkai

This isn't a new problem with IOS4, this has been a problem for me since iTunes 9.
jack

Mine went through backing up rather quickly. But it's stuck at the last bit of “Updating iPhone software…” for the last hour….
Sanitys

Well mine is almost done I think, its hauling butt now.
Anon

they say tht it would take one hour
lawlx

well mines taking 40 minutes so far.. 70% done hasn't moved
Parrot

The update totally ruined my ipod! It continues through a perpetual loop of the Apple screen with the progress bar and then to black and on and on. I can't get it to register my ipod in itunes now. What do I do if a software upgrade ruins my EXPENSIVE as hell product even though I did everything correctly as I was supposed to do!?
Ecampbell54

YUP same here!! I'm on a PC and a 3G iphone. its been almost an hour and I'm at about the 30 min picture above. uggggg
Bobreilly

The whole download was completed (over 300MB, can't remember exact number), then my backup started.
2 hours later, it's over 80% backed up.
But how come I've now SENT 100MB (megabytes) during this backup process? Only iTunes is open. Back up file is in it's normal place (Apple Computer>Mobilesync>Backup) and normal size (around 1GB on my 3GS 16GB).
Any ideas?
Muro214

Im at 2 hrs and not even 10%
Sanitys

I dont know what to say guys, mine jumped after about an hour and moved on past the back up stage.
Jwensky

Ridiculous!! I just spent an hour & a half backing up my iPhone. I click “Update” and its back to square one looking to backup again, taking just as long. WTF?
Sanitys

I think you should be given an option to either back up or not.
IOS4goblin

I left my iphone 3Gs performing an update last night, and 8 hours later it hadn't completed. I have a hunch this is to do with those people using Windows Vista/7 and is linked to the issue of slow network connectivity often seen (esp. for file sharing). I've been unable to solve this on my PC, but since iTunes relies on a loopback network connection to the Bonjour service, this could explain things. So, are those experiencing issues Vista/Win7 users? Answers on a postcard as they're quicker!
Amycasey

I'm at over two hours stuck in back up phase. It was exciting when it only took 10 minutes to download the update. Now nothing. I quit after one hour stuck at back up and started again. Can't get anywhere. (I'm on an imac)
Sanitys

Just be patient, it seems to move eventually I know it sucks.
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veyerus

I have been backing up for 45 mins and for that whole time it has been stuck under the 'c' in backing up and now suddenly…

its under the 'k' in backing up!

i hope its worth it, btw im on a pc
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Rich

CPU readings on Windows task manager show iTunes sucking up a core on a dual core laptop – definitely related in my case. And the backup is probably 10% done, if that.
Todddavis1969

Ditto – i've got an incredibly beefy Win7 64 bit Dell quad-core laptop with a solid state HD – one CPU pegged (at 25% of total CPU) – 16 GB iPhone 3G and it's been about two hours since I started the backup – still hanging out around the “k” in “Backing up…” – all this processing power and still at the mercy of a slow backup process.
Rich

I wonder if wiping music/photos off the phone before the backup would help?

Also on Win7 / 16GB 3G and Dell – and the progress bar stuck around the “k” here. I guess it must be that the Dell is the common factor
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Sanitys

I couldnt tell ya, I would just wait, it will get done eventually.
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Todddavis1969

So mine did eventually finish (about 4 hours) – restore had an error – everything's fine except that all photos and music are gone and all apps crash when they launch. Attempting another restore at this point. Blargh.
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http://twitter.com/johnwilliams713 John Williams

Mine eventually worked.
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Ccreeper

Nope.. just tried!
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beastankar

Cancelled my backup after 6,25 h as I needed to have the phone with me to work now.
Sanitys

Wow, 6.25 hours? That is way too long. I am soo sorry man.
http://www.facebook.com/hazyinseptember Anthony Smith

Was having the same issues..

instead i did a quick synch backup without installing the new os

then restored by phone to factory settings, i got the option to install os/4 on it.

Once the os/4 installed ( took 10 min ) i just asked it to restore from my backup.

worked great and only took about 40 min.. ( takes me around 30 min to synch my phone with all my content )
beastankar

I think I'll try to remove all pics have about 1 GB and remove all crasch report files from the computer. Even thou I select “Do not report to Apple” it seams like it sends something anyway.
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Anthony Friedrich

It boggles my mind how people are complaining about how long the process takes… Backing up several GB of data takes a considerable amount of time. I did the up

The secret is do a normal backup without the update first (ideally you do this every time you sync as your backups will take much less time) – then UNSYNC ALL your music, videos, podcasts, apps, photos, etc. Next, run the update (the backup portion will only take a couple min this time) and when it finishes iTunes will tell you it has been restored to factory settings and will automatically start restoring the iPhone from your most recent backup. Whole process should take no more that 30-40 min.
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slappHappe

I too got hung during the backup portion of the update on my 3G iPhone — for hours. After wasting six hours, here’s what worked for me …

(written up in more detail at http://slapphappe.wordpress.com/2010/06/21/ios-…)

1. Be connected to the internet (so it can download the iOS 4 update).
2. Connect your iPhone to your Mac via USB.
3. Sync your iPhone (so you can restore to it later).
4. iTunes>Preferences>General enable “Check for new software updates automatically” (to download the update as part of a restore).

iTunes>Devices>~’s iPhone …

5. Hit the Restore button — and heed the warning “all of your media and other data will be erased” but “the newest version of the iPhone software will be installed”, fortunately you will restore your data from the Sync you just took (worked well for me).
6. Wait about 20 minutes while it steps through “Restoring iPhone software”, “Verifying iPhone software” and “Restoring iPhone firmware” until it pops us with “Your iPhone has been restored …” and then restarts your iPhone.
7. When you iPhone restats and once again appears in iTunes>Devices. Click on “Restore from the backup of ~’s iPhone (the Sync you took earlier) and Continue.
8. Wait out however long it takes to restore your apps, music, movies, photos, contacts, calendar etc. (my iPhone was near 16Gb capacity and it took over an hour to restore it all). Thereafter the iPhone will again restart and again show up in your iTunes>Devices. Note that your software version is now 4.0!
Rich

Yep, it`s backing up “nicely” now, i.e. making progress after un-syncing the apps, music, podcasts, etc. which basically wipes the lot. A bit lame, but the backup is working now and upgrading… soon?
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Sanitys

That is kinda weird that you had to do that, but glad that its working for you now!
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Freemind62

Wow 3 hours! I would sell my mother for a 3 hour update. I left mine for (no joke) 8 hours! And it wasn't even at 10% backed up (with about 4gb of memory used). At this rate iOS 5 will be released before it's done updating.
Sanitys

So, whats the going rate for your mother then?
John

I left the backup on overnight and when I woke up in the morning, it still wasn't 10% done. That's over 8 hours and not 10% done. WTF? Tried again at work and after 4 hours, not even 10% done. This is F***ed up!
Gus

for everyone thats having to take forever in backup do what i did, just restore and pretty much refresh ur phone with the backup.. it will update your phone without the backup.. i let it back up for an hour and it wasnt even 10% done so i decided to experiment .. and this worked
Jwstaples

unplugging, counting to 3, and reconnecting the network cable worked for me. Must have interrupted some step in the backup, I dont really know.
I found the suggestion here.
http://appletoolbox.com/2010/06/ios-4-0-update-…
Andy

I've tried for the past three days to do this update… wouldn't ever complete no matter how long I left it alone… Finally gave up and did a restore with no backup . That FINALLY did it. Apple? Hello? Did anyone there test this?
Paul

I am having a different issue…. I completed the new download plus some app updates including the one for TomTom. Now the GPS will not connect…. Any ideas???? I tried the pwer button and circle button for a rest…. NO luck!
Rage116

Update all your apps on your phone, then be patient. it works after a while..
http://www.mobile-geeks.com/ geek

Yes its right… it takes it time to complete the process.
http://www.mobile-geeks.com/ geek

Yes its right… it takes it time to complete the process.

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